Returns, Cancellations & Refund Policy

We want you to be satisfied with your purchase. The following policy explains our voluntary return, cancellation, and refund procedures. Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

30-Day Return Policy

We offer a 30-day voluntary return period, beginning on the date your order is delivered.

To be eligible for a voluntary return, your item must be:

• Unused and in the same condition in which you received it

• Complete with all original accessories

• In its original packaging

• Accompanied by a receipt or other proof of purchase

To request a return, please contact us at support.team@uclclock.store before sending your item back.

Approved returns must be sent to:

1414 Raven Ave
Ottawa, Ontario
Canada

Items returned without first receiving return instructions from us may not be accepted.

For any return-related questions, contact us at support.team@uclclock.store.

Orders in Production or Fulfillment

Our UCL Alarm Clocks are manufactured in limited production batches. Once an order has entered production, processing, or final fulfillment, we may no longer be able to cancel or modify it under our voluntary cancellation policy.

If your order has already reached this stage, you may be required to wait until the order has been delivered before requesting a return in accordance with this policy.

This restriction applies only to our voluntary cancellation policy and does not affect any cancellation, withdrawal, refund, or other rights you may have under applicable consumer law.

Voluntary Returns & Store Credit

For eligible voluntary or change-of-mind returns that are not subject to a statutory right to a monetary refund, approved returns will be issued as store credit.

Store credit will only be issued after we have received and inspected the returned product.

Store credit:

• Will be issued for the eligible value of the returned product

• Cannot be redeemed or exchanged for cash

• Can be used toward a future purchase from UCL Alarm Clock

Original shipping charges and return shipping costs are non-refundable for voluntary returns unless otherwise required by applicable law.

Customers are responsible for voluntary return shipping costs unless otherwise stated by us or required by law.

Damaged, Defective, Incorrect or Misdescribed Products

Please inspect your order as soon as it arrives.

If your product is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at support.team@uclclock.store.

Please include:

• Your order number

• A description of the issue

• Photos or videos showing the issue, where appropriate

We will evaluate the issue and provide an appropriate solution.

Depending on the circumstances and applicable consumer law, this may include a replacement, repair, price reduction, monetary refund, or another appropriate remedy.

We will not restrict a customer to store credit where applicable law requires another remedy.

Custom and Personalized Products

Products that are genuinely manufactured or personalized according to an individual customer's specifications, including personalized, engraved, modified, or otherwise individually customized products, may not be eligible for voluntary cancellation or change-of-mind returns where permitted by applicable law.

The fact that a product is manufactured as part of a limited, pre-order, or made-to-order production batch does not by itself remove any statutory consumer rights that may apply.

This section does not exclude rights relating to defective, damaged, incorrect, or misdescribed products.

Pre-Orders

Pre-orders reserve a unit from an upcoming production batch.

Because production may begin specifically in response to confirmed demand, voluntary cancellation requests may not be accepted after the order has entered production or final fulfillment.

If cancellation is no longer possible, the customer may be required to receive the product first and then request an eligible return under this policy.

Any mandatory cancellation, withdrawal, delivery, or refund rights provided by applicable consumer law remain unaffected.

Sale and Promotional Items

Sale, promotional, discounted, and launch-price purchases may be excluded from our voluntary return program where permitted by applicable law.

This does not affect statutory rights relating to defective, damaged, incorrect, misdescribed, or otherwise legally returnable products.

Gift Cards

Gift cards are non-refundable and non-returnable except where otherwise required by applicable law.

Exchanges

If you would like a different eligible product, please contact us at support.team@uclclock.store.

Where appropriate, the fastest option may be to complete an approved return and then place a separate order for the replacement product.

European Union — 14-Day Right of Withdrawal

If your purchase is covered by European Union consumer law, you generally have the right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Where a statutory EU right of withdrawal applies, the store-credit-only provision in this policy does not apply.

Where required by law, eligible payments will be refunded using the same payment method used for the original transaction unless you expressly agree to another refund method.

You may be responsible for the direct cost of returning the goods where permitted by law and where you were informed of that responsibility before purchase.

Applicable exceptions may include products genuinely made to your specifications or clearly personalized.

United Kingdom Consumer Rights

Customers whose purchases are protected by United Kingdom consumer law retain all applicable statutory cancellation, return, and refund rights.

Eligible online purchases may generally be cancelled within the applicable statutory cancellation period, subject to legal exclusions.

Where UK law requires a monetary refund, repair, replacement, or other remedy, those statutory rights take priority over our voluntary store-credit policy.

Other Statutory Consumer Rights

Consumer protection laws vary depending on your country, state, province, or territory.

Certain jurisdictions may provide additional rights concerning:

• Cancellation of online purchases

• Delayed or undelivered orders

• Defective or misdescribed products

• Refund methods and processing deadlines

• Repairs and replacements

• Return shipping costs

If applicable consumer law provides you with rights that are more favorable than the voluntary terms contained in this policy, the applicable law will prevail.

Refund Processing

For voluntary returns eligible for store credit, we will notify you once your return has been received and inspected.

If approved, your store credit will then be issued.

Where applicable law requires a monetary refund to the customer's original payment method, we will process the refund within the legally required timeframe.

After a monetary refund has been issued by us, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Contact Us

For questions regarding your order, cancellation requests, returns, damaged products, delivery concerns, or refunds, please contact:

UCL Alarm Clock
Email: support.team@uclclock.store
Return Address: 1414 Raven Ave, Ottawa, Ontario, Canada

Please include your order number whenever possible so we can assist you more quickly.